Do you have a "My Former Window Cleaner" story?

I had a conversation with an Athens entrepreneur last week and here is how he described a former window cleaner, "He wasn't predictable. He didn't come back every two weeks like I kept asking him to."

I hear the "my former window cleaner" refrain frequently. Sadly, many of my residential and commercial clients have an unfavorable impression of the job done, or the professionalism witnessed in other window cleaning companies.

Now, in all fairness, we are fortunate here in Athens, GA to have a few good window cleaning companies from which to choose. And the entrepreneur mentioned above admitted that he had just hired a guy who cleaned windows for cash. I call these guys 'off the grid' workers.

We hope that your story will become a positive "my current window cleaner" story and that you will tell people about Hardwick Window Cleaning. We are not perfect, but we have a long list of clients who love our work and our professionalism.

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After writing this post I had a not-so-great situation come up. Yesterday I went to clean a local restaurant that we clean every other week. I received a funny look from the assistant manager when I came in and he commented that they had not seen me in a while. This disturbed me so I cleaned the windows then hustled to my truck and checked my books. In fact, he was correct. I had missed a cleaning. It came down to a scheduling issue with my software that had been corrected that morning.

I had two choices. Clean the windows, smile, and pretend that nothing happened, or fess up. I chose the latter and apologized verbally and in a written apology note.

Listen, mistakes happen, but is there anything more frustrating than being treated poorly by a company and the company refusing to admit that a mistake was made? I never want to personally or professionally be accused of glossing over a glaring mistake.
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Got a "My Former Window Cleaner" story you want to share? Post your comments here.